Choose the right route
For help during a fixture, use Request an Admin in the match room. For roster, school permission or attendance questions, contact your teacher. For a longer-running account, event or rewards problem, open Support from the dashboard.
Parents and people unable to sign in can ask the school teacher or use the organisation's published contact details. Privacy contact details are in the participant privacy notice. You do not need an account to read these guides.
Open a useful support ticket
- Choose the General or Rewards category and a clear subject.
- Select the tournament when relevant. If you select a tournament, choose a team linked to your account or school as requested by the form.
- Describe what you were trying to do, what happened and what you expected. Include the fixture or round, approximate time, exact error and device/browser if relevant.
- Attach relevant images without passwords, reset links, payment details, private play links or unrelated students' data.
- Send the ticket and return to Support for replies. Keep follow-up in the same ticket and check the archived view for closed conversations.
Quick checks before reporting
Missing team: check site, roster email and approval status. Missing fixture: check whether the draw or round is published and whether you have a bye. Missing action: check your role, registration approval, deadlines and the current room state.
Chat or images not loading: refresh, check your connection and try another browser. Failed submission: check for a saved result before retrying. If it persists, report the error with the details above.