Cannot sign in
- Check you are on the correct organisation's site and using your own account email.
- If email confirmation was requested, check your inbox and spam folder and follow the confirmation instructions.
- Use the password reset link on the sign-in page if needed. Open the newest reset message and choose a new password.
- If a link fails or you still cannot access the account, contact the organiser through an available contact route or ask your teacher for help. Never send a password or reset link in a ticket.
A team or action is missing
Ask your teacher to check that the roster email matches your account email and that the team is entered in this site's tournament. Then check its status and whether a draw or lobby has been published.
Permissions depend on your role and approved registration, not just whether a page opens. Optional features may be disabled on this site. A profile on another site does not automatically grant the same access here.
Keep up with notices
Use Notifications in your dashboard for competition updates and requests. Account settings include browser push notification controls; browser permission and device support affect whether push alerts arrive.
Check the dashboard even if no email or push alert arrives. Sign out on shared computers. Logging out turns off push notifications for that browser; do not leave your account open for the next user.
If chat or a page is stale, refresh and check your connection. Try another supported browser or device, then send Support the page, time and error if the problem continues.