Before a paid entry
Check the tournament's entry fee and billing terms before registration. School Billing appears for authorised school users when available. Complete the school's billing profile and required payment setup before entering paid tournaments.
School entries use the school's billing arrangements. Families should ask the school about any contribution or permission process; the platform does not provide a parent billing dashboard.
Invoices and blocked registration
- Open School Billing and check the school's invoices, payment method and any attention notices.
- Follow the available payment or billing setup action. Registration can be blocked when billing setup is incomplete or invoices are overdue.
- After payment, check the invoice status and registration notice. A payment still processing may not immediately appear as settled.
- Ask the organiser about an incorrect invoice, missing payment or refund. Include the invoice reference, tournament and school, but never full card details.
Withdrawals and refunds
Withdrawing a team does not automatically mean its fee is refunded. Refunds and credits depend on the event's terms and the organiser's decision. Check the recorded invoice or credit rather than assuming withdrawal changed the balance.